Terms & Conditions
By placing an order with us:
– You agree that the information you provide is true and accurate;
– You are deemed to have read, understood and agreed to the terms and conditions.
– You are placing an order to purchase the tests detailed in your order and under the terms and conditions set out in your order;
– You provide a telephone number so that we may contact you if there is a problem with your order. You agree that we may disclose this number to our courier to assist in the delivery of your order.
We reserve the right to refuse any order (or any requested changes) in our absolute discretion.
Please understand that this is a handmade product and small imperfections may occur.
Once you have placed an order for testing and delivery, we will send you an email confirming that your order has been received. Please check this information carefully and let us know as soon as possible if the information is incorrect.
The product will be shipped within 7 working days. We are not responsible for the delivery time from the postal service to deliver the product to you.
All orders are subject to availability (we reserve the right to change the availability of our products at any time) and our acceptance of your order.
Your debit card/PayPal account will be authorized when your order is placed and processed and you will be charged for the test(s). This does not affect your statutory rights.
We accept the following payment methods:
CANCELLATION AND REFUND
We want you to be satisfied with your decision to buy from us. If you are not satisfied, we will gladly offer you a refund, provided that you notify us before the product is shipped. This can be done via the email address firstname.lastname@example.org.
You can count on your refund being processed within 30 days.
Once the product has been shipped we cannot accept any cancellations as they are handmade products that can be modified to suit everyone’s needs.
PRICES AND PAYMENT
All payments are subject to validation by the card issuing authority. If your bank or financial institution refuses to authorise the purchase or there is a delay in authorisation, we shall not be liable for any delay in delivery times.
When providing payment card details, you confirm that you have authorised the card and authorise us, or the payment provider, to charge the full amount for the items in your order and any delivery charges and any other charges payable to us under these terms and conditions.
If you choose to pay via PayPal, your use of PayPal’s services is governed by the PayPal User Agreement in force at the time. Please refer to the PayPal user agreement for more information on the terms that apply to payments and refunds processed through PayPal.
We reserve the right to change our prices at any time.
All our Promotional Offers cannot be used in conjunction with any other offer;
are valid for a limited period of time as specified in the marketing communications on the Website and cannot be used outside of that period.
Whilst we make every effort to ensure that the information on this Website is accurate and up-to-date, we make no warranty as to its accuracy or completeness. We shall not be liable for any errors or omissions or for the consequences which may arise from the use of such information.
We will use our best endeavours to ensure that the use of this Website results in a fast and reliable service, however, we cannot guarantee that the use of this Website will be uninterrupted or error-free and we are not responsible for any failure, loss or corruption in the transmission or loss or corruption of the material or data when downloaded onto a computer system.
We are not responsible for your use of any other websites which you may access via a link from this Website, as we do not control these third party websites and are not responsible for their content. These links are provided solely as a service to the users of this Website and their inclusion on this Website does not imply any endorsement by us or any association with us.
To the extent legally possible, we disclaim any warranty (express or implied) in relation to the products we sell.